Customer & Certification Specialist

Are you a proactive and service-oriented professional who enjoys guiding customers through the successful completion of their certiification process? Do you combine administrative accuracy with a strong sense of ownership over customer relationships? Do you thrive on creating a smooth, structured, and high-quality process – and do you want to contribute to the trust placed in our Certificates? Then you are the Customer & Certification Specialist we are looking for! 

What are you going to do? 

As Customer & Certification Specialist, you play a key role in supporting customers throughout their certification process. You ensure they receive clear, professional, and attentive guidance from the moment they enter the process until their certificate is issued. You do this by maintaining proactive communication, keeping their needs sharply in focus, and ensuring that certificates are reviewed and issued accurately. You monitor project progress and take responsibility for a smooth, efficient, and reliable customer experience. 

You will collaborate closely with colleagues from various disciplines. In this role, you frequently interact with customers as well as internal stakeholders such as Technical Experts, Team Leads, Certification Engineers and the Certification Board. You will have the space to work independently, contribute ideas for process improvements and take ownership of your part of the work. You coordinate key activities, keep the CRM system up to date, and actively contribute to the quality of our services. With your proactive and service-focused mindset, you help ensure that customers feel heard, supported, and valued at every step.  

Key Responsibilities  

Customer communication: Answer questions, align expectations, and guide customers through the certification process 

Collaborate with internal experts: Work closely with Technical Experts, Team Leads, Certification Specialists and the Certification Board in a culture built on teamwork 

Manage project information: Enter, verify and maintain accurate project data in the CRM – ensuring data quality 

Process documentation: Check, digitally sign, and issue reports and certificates 

Maintain annual overviews: Keep track of projects, including police measurement instruments and tools used at vehicle inspection stations (APK) 

Administrative processing: Ensure complete, accurate, and well-structured documentation for each project 

What do we expect from you?  

• MBO 4 of HBO level of working and thinking. Your field of study is less important than your accuracy, eagerness to learn and motivation 

• 3-5 years of experience in customer support, administration, or a similar service-oriented role, preferably in a technical or project-based environment 

• Proactive and customer-focused, with a strong sense of ownership over your work 

• Excellent communication skills in both Dutch and English 

• Results-oriented and structured, with strong social and coordination skills 

• Accurate and detail-oriented, with the ability to maintain CRM/ERP data without errors 

• A strong sense of responsibility, especially when reviewing, finalizing, and issuing certificates 

What can you expect from NMi? 

NMi is a quality-driven, technology-focused organsiation that puts customers first. You will work alongside committed and motivated colleagues, with the freedom to bring your ideas and initiatives to life. In addition, we provide support for both professional and personal development.   

You will receive: 

• A competitive salary based on your education and experience 

• Annual holiday pay, a thirteenth month paid monthly, and a profit-sharing bonus 

• 30 holiday days for full-time employment (with the option to buy or sell days) 

• A comprehensive pension plan 

• Hybrid working options for a healthy work-life balance 

• Reimbursement for travel expenses, home office allowance, health insurance contributions and sports benefits 

About NMi 

NMi Group is a leading European company in Advisory, Testing, Inspection, Certification, and Calibration (ATICC), We provide important services that ensure our clients’ systems and technologies comply with legal metrology regulations throughout their full lifecycle. With over 500 talented employees across laboratories and offices in the United Kingdom, Benelux, Germany, Denmark and the United States, we serve a global customer base. NMi is growing fast and is working to become the top international platform in the ATICC sector. 

Interested? 

Do you think you will be a great fit? We look forward to receiving your application via our website. For any questions, you can contact our HR Business Partner, Angela Colgan via email at hr@nmi.nl. She will be happy to answer your questions and reach out to you after receiving your application. For more information about NMi, please visit our website: www.nmi.nl.