Customer Service Representative

Are you a proactive and service-oriented professional who enjoys keeping customer processes running smoothly? Are you the reliable link between customers and internal teams, ensuring that nothing falls through the cracks? Do you take initiative in following up, coordinating requests, and ensuring everything is handled correctly and on time? If so, you are the Customer Service Representative that we are looking for!

What are you going to do?

As Customer Service Representative, you play a key supporting role in ensuring an accurate and timely administrative process. Once a customer enquiry is handed over by the Account Manager, you take over the customer contact and are responsible for the accurate processing, follow-up, and internal coordination from quotation through to confirmed order.

You carefully capture and understand customer requirements, prepare accurate quotations, proactively follow up with customers, validate confirmed orders, and ensure that all information in correctly and fully recorded in the CRM system. Additional customer requests are coordinated with internal teams, ensuring that questions are addressed, nothing is missed, and customer expectations are clearly aligned.

You work closely with Account Managers and internal stakeholders such as Technical Experts, Team Leaders, and Operations colleagues to coordinate customer requests and ensure a correct and complete handover once a project moves into execution. An important part of your role is proactively monitoring open enquiries and quotations and maintaining contact with customers regarding recurring or repetitive inspections.

With your service-oriented, structured, and proactive approach, you contribute to a high-quality customer experience and support the sales organisation by ensuring accuracy, continuity, and reliable follow-up.

Key Responsibilities

• Provide administrative and commercial sales support, including preparing quotations, validating orders, and customer follow-up

• Proactively contact customers to follow up on quotations, open requests, and recurring or repetitive inspections

• Ensure accurate, complete, and up-to-date information in the CRM system

• Coordinate customer requests internally with Account Managers, Technical Experts, and Operations

• Validate confirmed orders and ensure a smooth and well-documented handover to the Operations department

• Act as a reliable point of contact for customers regarding questions, clarifications, and status updates

• Contribute to continuous improvement initiatives aimed at enhancing customer experience and internal processes

What do we expect from you?

• Native Dutch speaker of fully fluent in Dutch (mandatory) with an excellent command of English

• Experience in a supporting customer service or inside sales role, preferably in a technical or service-oriented environment

• Proven experience with quotations, customer follow-up, and CRM administration

• A proactive working style: you take initiative in following up and monitoring customer requests without being prompted

• Customer-focused, structured, and accurate in your work

• Strong communication skills and the ability to coordinate effectively with multiple internal stakeholders

• Experience with HubSpot and/ or Exact Online is highly desirable

What can you expect from NMi?

NMi is a quality-driven, technology-focused organisation that puts customers first. You will work alongside committed and motivated colleagues, with the freedom to bring your ideas and initiatives to life. In addition, we provide support for both professional and personal development.  

You will receive:

• A competitive salary based on your education and experience

• Annual holiday pay, a thirteenth month paid monthly, and a profit-sharing bonus

• 30 holiday days for full-time employment (with the option to buy or sell days)

• A comprehensive pension plan

• Hybrid working options for a healthy work-life balance

• Reimbursement for travel expenses, home office allowance, health insurance contributions and

     sports benefits

About NMi

NMi Group is a leading European company in Advisory, Testing, Inspection, Certification, and Calibration (ATICC), We provide important services that ensure our clients’ systems and technologies comply with legal metrology regulations throughout their full lifecycle. With over 500 talented employees across laboratories and offices in the United Kingdom, Benelux, Germany, Denmark and the United States, we serve a global customer base. NMi is growing fast and is working to become the top international platform in the ATICC sector.

Interested?

Do you think you will be a great fit? We look forward to receiving your application via our website. For any question, you can contact our HR Business Partner, Angela Colgan via email at hr@nmi.nl. She will be happy to answer your questions and reach out to you after receiving your application. For more information about NMi, please visit our website: www.nmi.nl.